FAQ

We appreciate your interest in our work and would be happy to provide you with a quote for your specific project or lighting solution you are seeking.

We do not publish prices on our website because each order is unique, and the price is affected by various factors, including size, custom options, lengths and finishes.

Yes, we have shipped worldwide since we started back in 2010.

All ILANEL lights can be supplied with any overseas components such as lampholders, plugs and drivers to suit any electrical system requirements.

We are always happy to assist with any suggestions/recommendations however, it is best practice to consult your favourite local licensed electrician or certified installer for clarification and confirmation of your requirements.

Trade prices are available to the construction, architecture and design industries.

To join our Trade Program, head to: ilanel.com/trade

We are located in the heart of St Kilda, in inner Melbourne, Victoria.

Our studio is open by appointment Monday to Friday, 9am - 6pm.

Contact us via 03 9534 1164 or info@ilanel.com to arrange your visit.

Yes, we love collaborating, making the impossible possible and designing our way out of a challenge.

If you have something custom in mind or a bespoke variation to one of our existing pieces, don't hesitate to get in touch. We would love to hear from you!

Explore a small sample of some of our custom and bespoke commission projects on our website at ilanel.com/commission

All of our products are designed and made in Melbourne, Australia. Whilst our studio, showroom and workshop are in St Kilda, our team involves a network of highly skilled artisans and fabricators located all across Melbourne.

Some are sole proprietors, others are family-run, often multi-generational. They are all highly skilled craftspeople, repositories of knowledge, problem solvers and one-of-a-kind artisans who are always up for the challenge.

Once an order is received, expected lead times are 4-12 weeks for products from our collection.

Longer lead times apply to modified, custom, and commissioned projects. We always do our very best to supply orders within an agreeable timeframe.

If you have a limited lead time requirement, please contact us prior to submitting your order to discuss as we will always try to accommodate a specific need and where we cannot, you will get an honest response.

We accept payment by bank transfer, debit or credit card.

We ship all over Australia and worldwide, where permitted.

For International destinations, each work is air-freighted with DHL Express. Any International duties, taxes or VAT are billed by customs to the consignee upon delivery.

Yes, ALL shipments domestic or international are fully insured door to door.

All our pieces are shipped with a detailed step-by-step Installation Manual.

Each piece is designed to be installed by a licensed electrician or certified installer.

Hardware to operate fixtures (such as switches or dimmers) are the responsibility of your local licensed electrician or licensed installer.

For any additional information regarding installation, email us at info@ilanel.com as we are here to help.

All our lighting pieces are dimmable, providing you use a compatible dimmer switch. Please consult your favourite local licensed electrician or certified installer for further advice.

Of our pieces requiring an LED globe, it is our standard policy not to ship with globes due to the many varied brands, variations, styles, increase to shipping insurance charges and client preferences.

Our table lamps, which have an inline switch cannot be dimmed.

Globes

All ILANEL lighting is low wattage LED and can be dimmed providing you are using a compatible dimmer switch. Of our pieces where an LED globe is required, it is our standard policy NOT to ship with globes due to the many varied brands, styles, increase to shipping insurance charges, client preferences and for International orders, variations in power requirements. The recommended globe for all our products are included in the Specification Sheet on our website. or is specified

We are always happy to assist with any suggestions/recommendations of where to source your preferred globes.

Flex (cord)

We carry a range of flex colours in stock and can source to meet any special requirements. Drop length required will always be confirmed at the time when your order is placed.

ILANEL carries a range of flex colours in stock and can source to meet any special requirements. Drop length will always be confirmed at the time when your order is placed.

Canopies (Ceiling Plates)

We carry a small amount of canopies or ceiling plates in stock of our most popular items which enables us to ship promptly. As our pieces are creator made we can meet any special requirements you may have from size, shape, colours and finishes you may specify for your canopy (ceiling plate).

Yes, clients often contact us seeking advice on the best way to ensure that their much loved ILANEL lights are wrapped up and shipped as carefully as their prized art when they move premises, we are always happy to assist with technical, shipping advice or replacement parts if needed to ensure your piece/s continue providing their sensory joyfulness.

We want you to be 100% satisfied with your product. If there are any issues as a result of shipping or defects contact us directly as we will rectify or replace if required straight away.

However, if you have simply changed your mind, because all of our pieces are unique and made to order we are unable to provide a refund for your order.

All ILANEL lighting products are covered by a 2 year commercial or 3 year residential warranty from date of shipping, (not installation) against any defective or faulty work. For more detailed information or to download the product warranty visit the warranty page on our website. View Warranty

Sustainability and recycling have been at the core of our practices and have naturally evolved with us in time. We are continuously looking at the mechanics of our designs to ensure they can be un-manufactured for recycling or repurposing as easily as they are manufactured.

We use certified timber, avoid welding and toxic glues in favour of mechanical fixing, our paints are water-based or low VOC (volatile organic compounds) and the anodising process, which produces a liquid waste, is safely disposed of. In addition to thoughtful materials, we create our installations in parts for the best overall finish and peace of mind warranty. Our products are intentionally foolproof from delivery to installation allowing for protection in transport, effortlessness in setting up and long term use.

We re-purpose all inbound cardboard and packaging material wherever possible whilst never compromising the way our products are packaged to ensure they arrive in perfect condition at their destination.

Our top four suggestions to ensure the maximum longevity of your ILANEL lighting pieces.

Regular cleaning of your pieces ensures they look and perform the best at all times;

Never use abrasive cloths or abrasive detergents/solvents;

Considering the location of your products is important to keep them always looking their best;

Natural elements including direct exposure to sunlight, fluctuating temperatures, moisture and humidity can all affect the longevity of your products.

Fabric Shades

- Remove dust regularly (every few weeks) with an electrostatic duster or dry, soft cloth.

- Spot clean with damp cloth in lukewarm water and mild/diluted detergent only, never use abrasive cloths or abrasive detergents/solvents.

- Whilst our fabrics are treated with an SPF protector be careful to avoid direct sunlight where possible.

Timber

- Remove dust regularly (every few weeks) with a dry, soft cloth or an electrostatic duster.

- Spot clean with a damp cloth using lukewarm water, never use abrasive cloths or abrasive detergents/solvents.

- Minimise where possible direct sunlight, contact with moisture and fluctuating temperatures.

- Whilst our stains include an SPF protector, be careful to avoid direct sunlight where possible.

Glass

- Remove dust regularly (every few weeks) with a dry, soft cloth or an electrostatic duster.

- Remove any marks with a soft cloth dampened using lukewarm water, diluted with a mild glass cleaner, isopropyl or diluted methylated spirit.

METALS

Brass

- Polishing our brass products coated with a clear enamel to preserve the polished finish is not required.

- Our ‘living’ metal brass products will age gracefully and do not require polishing.

- Wipe dust off regularly with a dry soft cloth or an electrostatic duster every few weeks.

- Spot clean with damp cloth in lukewarm water only, never use abrasive cloths or abrasive detergents/solvents.

Powder Coated Metals

- Remove dust regularly (every few weeks) with a dry, soft cloth or an electrostatic duster.

- Spot clean with damp cloth in lukewarm water only, never use abrasive cloths or abrasive detergents/solvents.

- Take care at all times when handling to avoid scratching or chipping of the protective powder coat finish.

Linished Aluminium

- Remove dust regularly (every few weeks) with a dry, soft cloth or an electrostatic duster.

- Spot clean with damp cloth in lukewarm water only, never use abrasive cloths or abrasive detergents/solvents.